Privacy Policy

This Privacy Policy explains how Wing Snob ("we," "us," "our," or "the Company") collects, uses, discloses, and safeguards your personal information when you visit our website at snob-wings.top, place orders, or otherwise interact with our food services. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services immediately.

We are committed to protecting your privacy and handling your personal data in a transparent, lawful, and responsible manner. This policy has been drafted in compliance with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations.

1. About Us

Wing Snob is a food service business operating through its website snob-wings.top. We offer food ordering, menu browsing, and related customer services. As a data controller, we are responsible for the personal information we collect from you.

If you have any questions about this Privacy Policy or how we handle your personal data, you may contact us using the following details:

2. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories of personal information we may collect include the following:

2.1 Personal Identification Information

When you create an account, place an order, sign up for our newsletter, participate in a promotion, or contact us directly, we may collect information that personally identifies you, including:

• Full name
• Email address
• Phone number
• Billing and delivery address (street address, city, state, ZIP code)
• Username and password (for registered accounts)
• Date of birth (for age verification purposes)
• Profile photo or avatar (if voluntarily provided)

2.2 Payment and Transaction Information

To process your food orders and payments, we collect financial and transaction-related information, including:

• Credit or debit card details (processed securely through our payment processors)
• Billing information
• Order history and transaction records
• Gift card or promo code details

Please note that we do not store full payment card numbers on our servers. Payment processing is handled by PCI-DSS compliant third-party payment processors.

2.3 Usage Data and Online Activity

We automatically collect certain information about how you interact with our website, including:

• Pages visited and time spent on each page
• Referring URLs (how you arrived at our website)
• Clickstream data and navigation paths
• Search queries made on our website
• Items added to your cart or wishlist
• Order preferences and dietary customizations
• Frequency and timing of visits

2.4 Device and Technical Information

When you access our website, we automatically receive technical information about your device and browser, including:

• IP address
• Browser type and version
• Operating system and device type (mobile, tablet, desktop)
• Screen resolution and display settings
• Device identifiers
• Time zone settings
• Language preferences

2.5 Location Data

To facilitate delivery services and show relevant menus or restaurant locations, we may collect:

• Approximate location derived from your IP address
• Precise geolocation data (only if you grant permission through your browser or mobile device)
• Delivery address history

2.6 Communications and Customer Support Data

When you contact us by email, phone, or any other channel, we may collect:

• The content of your messages, inquiries, or complaints
• Correspondence history
• Feedback and survey responses
• Reviews and ratings submitted about our food or services

2.7 Cookie and Tracking Data

We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information, please refer to Section 8 of this Privacy Policy. Types of data collected through cookies include session identifiers, preferences, and behavioral analytics data.

2.8 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms (if you log in or connect your social account)
• Food delivery partner platforms
• Marketing and analytics service providers
• Fraud detection and identity verification services

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes, including:

3.1 Providing and Managing Our Services

• Processing and fulfilling your food orders
• Managing your account and user profile
• Facilitating payment transactions
• Arranging delivery or pickup logistics
• Sending order confirmations, receipts, and updates
• Responding to customer service inquiries
• Resolving disputes or complaints

3.2 Improving Our Website and Services

• Analyzing usage patterns to enhance website functionality
• Testing and developing new features and menu items
• Conducting internal research and performance evaluations
• Monitoring for technical errors and fixing bugs

3.3 Marketing and Promotional Communications

• Sending promotional emails, newsletters, and special offers (with your consent where required)
• Personalizing marketing content based on your preferences and order history
• Running loyalty programs, contests, or sweepstakes
• Retargeting advertisements on third-party platforms
• Conducting customer satisfaction surveys

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us at [email protected].

3.4 Legal Compliance and Safety

• Complying with applicable federal and state laws and regulations
• Detecting, preventing, and investigating fraudulent transactions
• Enforcing our Terms of Service and other legal agreements
• Protecting the rights, property, and safety of our business, employees, and customers
• Responding to lawful requests from law enforcement authorities

3.5 Business Operations

• Managing vendor and partner relationships
• Maintaining financial and accounting records
• Facilitating business mergers, acquisitions, or asset sales

4. Legal Basis for Processing

Under applicable United States privacy law, including the CCPA/CPRA, we process your personal information based on the following grounds:

• Contractual Necessity: Processing required to fulfill an order or provide services you have requested.
• Legitimate Business Interests: Processing for fraud prevention, security, and business analytics, where such interests are not overridden by your privacy rights.
• Legal Obligation: Processing necessary to comply with applicable federal, state, or local law.
• Consent: Where we rely on your consent (e.g., for marketing emails or optional data collection), you may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes. However, we may share your data in the following circumstances:

5.1 Service Providers and Business Partners

We engage trusted third-party service providers to assist us in operating our business and delivering services to you. These providers are contractually bound to use your data only for the purposes we specify and in accordance with applicable law. Categories of such providers include:

• Payment processors and financial institutions
• Delivery and logistics partners
• Cloud hosting and data storage providers
• Email and SMS communication platforms
• Customer relationship management (CRM) software providers
• Analytics and marketing platforms (e.g., Google Analytics, Meta Pixel)
• Fraud detection and security services

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in good faith belief that such action is necessary to:

• Comply with a legal obligation, court order, or government request
• Enforce our Terms of Service or other applicable agreements
• Protect and defend the rights or property of Wing Snob
• Prevent or investigate fraud, security breaches, or other illegal activities
• Protect the safety of our customers, staff, or the public

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will notify you via email or a prominent notice on our website before any such transfer occurs and before your data becomes subject to a different privacy policy.

5.4 With Your Consent

We may share your information with other third parties when you have given us explicit consent to do so, such as when you participate in co-branded promotions or third-party loyalty programs.

5.5 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with third parties for research, analytics, and marketing purposes. This does not constitute a "sale" of personal information.

6. Data Security

Wing Snob takes the security of your personal information seriously. We implement a range of technical, administrative, and physical security measures designed to protect your data from unauthorized access, disclosure, alteration, or destruction.

6.1 Technical Safeguards

• Secure Sockets Layer (SSL) / Transport Layer Security (TLS) encryption for all data transmitted between your browser and our servers
• Encryption of sensitive data stored in our databases
• Firewalls, intrusion detection systems, and regular security audits
• Multi-factor authentication for administrative access
• Regular penetration testing and vulnerability assessments

6.2 Organizational Safeguards

• Access controls limiting employee access to personal data on a need-to-know basis
• Employee training on data privacy and security best practices
• Confidentiality agreements with all staff and contractors
• Data breach response plan and incident management procedures

6.3 Limitations

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data. In the event of a data breach that affects your rights and freedoms, we will notify you and relevant authorities as required by applicable law.

7. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We honor the rights afforded to consumers under United States privacy law, including the CCPA/CPRA for California residents.

7.1 Right to Know and Access

You have the right to request that we disclose:

• The categories of personal information we have collected about you
• The specific pieces of personal information we hold about you
• The categories of sources from which your data was collected
• The purposes for which we use your data
• The categories of third parties with whom we share your data

7.2 Right to Correction

You have the right to request that we correct inaccurate personal information we hold about you, taking into account the purposes for which the data is used.

7.3 Right to Deletion

You have the right to request that we delete your personal information, subject to certain exceptions, including where we are required to retain data for legal compliance, fraud prevention, or other legitimate business purposes.

7.4 Right to Data Portability

Where technically feasible, you may request a copy of your personal information in a structured, commonly used, machine-readable format, allowing you to transfer the data to another service provider.

7.5 Right to Opt Out of Sale or Sharing

Under the CCPA/CPRA, you have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. While we do not sell personal data in the traditional sense, if any of our third-party advertising or analytics practices constitute a "sale" or "sharing" under California law, you may exercise this right by contacting us.

7.6 Right to Limit Use of Sensitive Personal Information

California residents have the right to limit our use and disclosure of sensitive personal information (as defined under CPRA) to uses that are reasonably necessary to provide our services.

7.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. We will not deny you goods or services, charge you different prices, or provide a different quality of service because you exercised your rights under applicable privacy law.

7.8 How to Submit a Privacy Rights Request

To exercise any of the rights listed above, please submit your request by:

• Emailing us at [email protected] with the subject line "Privacy Rights Request"

We will respond to your request within 45 days of receipt. If we require more time (up to an additional 45 days), we will inform you in writing. We may need to verify your identity before processing your request to protect the security of your personal information.

You may designate an authorized agent to submit a request on your behalf by providing written authorization. We may require verification of the agent's authority before processing any such request.

8. Cookie Policy and Tracking Technologies

Wing Snob uses cookies, web beacons, pixels, and similar tracking technologies to enhance your experience on our website, analyze traffic, and support our marketing activities.

8.1 What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work more efficiently and to provide reporting information to site owners.

8.2 Types of Cookies We Use

8.3 Managing Cookies

You may control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. You may also opt out of targeted advertising through industry tools such as the Digital Advertising Alliance (DAA) opt-out page at www.aboutads.info.

For a more detailed explanation of the cookies we use, please refer to our full Cookie Policy, available on our website.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting obligations.

When personal data is no longer needed, we securely delete or anonymize it in accordance with our data destruction procedures.

10. Children's Privacy

Wing Snob's services are not directed at individuals under the age of 18. We do not knowingly solicit or collect personal information from minors. If you are under 18 years of age, please do not use our website or submit any personal information to us.

If you are a parent or guardian and believe that your child under the age of 13 has provided us with personal information without your consent, please contact us immediately at [email protected]. We will take prompt steps to investigate and delete such information from our records in accordance with the Children's Online Privacy Protection Act (COPPA).

11. International Data Transfers

Wing Snob is based in the United States. If you access our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers and central database are operated.

The data protection laws in the United States may differ from those in your country of residence. By using our website and providing us with your personal information, you consent to the transfer of your data to the United States and its processing in accordance with this Privacy Policy.

Where required by applicable law, we implement appropriate safeguards to protect your personal information during cross-border transfers, including the use of standard contractual clauses, data processing agreements, or other legally recognized transfer mechanisms.

12. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services. These third-party sites have their own privacy policies, and we do not accept any responsibility or liability for their policies or practices. We encourage you to review the privacy policies of any third-party sites you visit.

We may also integrate third-party tools and platforms into our website, such as social media sharing buttons, embedded maps, and payment widgets. These integrations may allow third parties to collect information about your interaction with their tools, even when embedded on our site.

13. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA). These rights are summarized below and are in addition to those described in Section 7 of this policy.

13.1 Categories of Personal Information Collected

In the past 12 months, we have collected the following categories of personal information (as defined by the CCPA):

• Identifiers (name, email, phone number, IP address)
• Commercial information (purchase history, transaction data)
• Internet or other electronic network activity (browsing behavior, interaction with our website)
• Geolocation data (approximate or precise location)
• Inferences drawn from personal information (preferences, behavior profiles)

13.2 Disclosure of Personal Information

In the past 12 months, we have disclosed personal information to the following categories of third parties for business purposes:

• Service providers (payment processors, delivery services, analytics providers)
• Business partners (promotional and marketing partners, with consent)
• Legal and governmental authorities (as required by law)

13.3 "Shine the Light" Law

California Civil Code Section 1798.83 permits California residents to request information about the disclosure of their personal information to third parties for direct marketing purposes. To make such a request, please contact us at [email protected].

14. Federal Consumer Protection

Wing Snob operates in compliance with the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive acts or practices in commerce. Our privacy practices are designed to be transparent, fair, and consistent with our stated representations. We do not engage in deceptive data collection, misleading privacy claims, or unfair data practices.

If you believe we have engaged in any unfair or deceptive privacy practice, you have the right to file a complaint with the Federal Trade Commission (FTC) at www.ftc.gov or by calling 1-877-FTC-HELP (1-877-382-4357).

15. Filing a Complaint with a Data Protection Authority

If you have concerns about our privacy practices and are not satisfied with our response, you have the right to file a complaint with an applicable data protection authority.

15.1 California Residents

California residents may file a complaint with the California Privacy Protection Agency (CPPA):

• Website: cppa.ca.gov
• Address: 2101 Arena Blvd., Sacramento, CA 95834

15.2 All U.S. Residents

All consumers in the United States may file a complaint regarding unfair or deceptive business practices with the Federal Trade Commission (FTC):

• Website: reportfraud.ftc.gov
• Phone: 1-877-382-4357

Before filing a formal complaint, we encourage you to contact us directly so we may attempt to resolve your concern promptly and amicably.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website
• Notify registered users via email where required by law

Your continued use of our website and services after any changes become effective constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please do not hesitate to contact us. We are committed to addressing your privacy inquiries promptly and thoroughly.

This Privacy Policy was last reviewed and approved on April 8, 2026. All prior versions of this Privacy Policy are superseded by this document.